Our New Website Is Live! Here’s What Families Need to Know

We’re excited to welcome you to the new Ola Loa Swim Academy website! Along with a fresh new look, we’ve made updates designed to make managing your family’s swim lessons simpler, faster, and more convenient.


We know that life with keiki can get busy. Plans change, classes get missed, and sometimes you need to make adjustments on the go. That’s why our updated online experience works hand-in-hand with the Ola Loa Customer Portal and Mobile App, giving families easy access to important tools and account information whenever you need them.


From letting us know about an upcoming absence to using a Punch Pass or redeeming a Makeup Token, many of the things you need can now be handled right from your phone or computer.

Below, we’ve put together a few quick step-by-step guides to help you get familiar with these tools and make the most of your Ola Loa account.


Here’s what we’ll cover:

  • 📅 How to request a future absence
  • 🎟️ How to use a Punch Pass
  • 🔄 How to redeem a Makeup Token

Our goal is simple: spend less time managing swim lessons and more time enjoying the water. Let’s dive in!

Requesting a Future Absence

How to Request a Future Absence:

  1. Log into the Customer Portal or Mobile App
  2. Go to My Account → select your student
  3. Tap Future Absences
  4. Choose:
     • By Date – misses all classes that day
     • By Enrollment – pick specific class(es) only
  5. Set the date(s)/time(s), add a note if you'd like
  6. Tap Submit

Using a Punch Pass

How to Use Your Punch Passes:


🎟️ Punch Passes

  1. Log into the Customer Portal or Mobile App
  2. Go to My Account → select your student
  3. Tap Passes
  4. View your pass details — punches used/remaining, expiration date, and status
  5. Hit Use for Class
  6. At the top of the screen, select Choose a Punch Pass Date to view available classes
  7. Hit Punch In

Using a Makeup Token

How to Use Your Punch Passes & Makeup Tokens:


🔄 Makeup Tokens

  1. Log into the Customer Portal or Mobile App
  2. Go to My Account → select your student
  3. Tap Makeups
  4. Review your available tokens and expiration dates
  5. Select Use Makeup Token
  6. At the top of the screen, select Choose a Makeup Date to view available classes
  7. Hit Use Token




Questions or need help redeeming a pass or token?
Just email us at admin@olaloaswim.com or give us a call at 808-207-9046.

Share with a friend